Terms of Use

The website located at www.filummed.com and the associated platform (collectively, the “Site”) are owned and operated by Filum Medical Inc. (“Company,” “Filum,” “we,” “us,” or “our”), a corporation incorporated under the laws of Canada. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use (these “Terms”) set forth the legally binding terms and conditions that govern your use of the Site. By accessing or using the Site, you are accepting these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms. You may not access or use the Site or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Site.

1. Accounts

1.1 Account Creation

In order to use certain features of the Site, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site or by contacting us at support@filummed.com. Company may suspend or terminate your Account in accordance with Section 11.

1.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2. Access to the Site

2.1 License

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.

2.2 Certain Restrictions

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to the functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site (or on any content displayed on the Site) must be retained on all copies thereof.

2.3 Modification

Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

2.4 No Support or Maintenance

You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site beyond what is described in your applicable subscription plan.

3. Health Information Disclaimer

3.1 Not Medical Advice

The Site provides preventive health guidance, including personalized care plans, biomarker recommendations, supplement suggestions, and screening timelines (collectively, “Health Content”). Health Content is for informational and educational purposes only and does not constitute medical advice, a medical diagnosis, or a treatment plan. Health Content should never be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment.

3.2 Limitations of the Service

Filum is not designed or intended to provide recommendations for: (a) persons under the age of 18; (b) persons who are or may be pregnant; (c) persons who have palliative goals of care; or (d) persons who have rare genetic conditions. If any of these apply to you, you should not rely on Filum's Health Content and should consult directly with a qualified healthcare professional.

3.3 Provider Relationships

Any recommendations within your care plan must be reviewed and prescribed by a licensed medical provider before they can be delivered. Filum may facilitate the sharing of your care plan with a medical provider of your choice, but Filum is not a medical provider and does not establish a physician-patient relationship with you. Any provider who reviews your plan does so independently, and any costs associated with provider consultations, lab tests, imaging, appointments, or other clinical services are your sole responsibility and are not covered by Filum.

3.4 Clinical Guidelines

Filum's recommendations are informed by leading clinical guidelines and medical literature. However, clinical guidelines evolve, and Filum does not guarantee that all recommendations reflect the most current published guidance at any given time. You should discuss all recommendations with your healthcare provider to determine their applicability to your specific circumstances.

4. Subscription Plans and Payment

4.1 Plans

Filum offers a free Standard plan and a paid Core subscription plan. Features, pricing, and billing cycles for each plan are described on the Site's pricing page and may be updated from time to time. The current Core plan is billed monthly at $14.99/month or annually at $129/year.

4.2 Payment Processing

Payments for paid subscription plans are processed through Stripe, a third-party payment processor. By subscribing to a paid plan, you authorize Filum and Stripe to charge the payment method you provide on a recurring basis according to the billing cycle you select. You are responsible for ensuring that your payment information is accurate and up to date.

4.3 Cancellation

You may cancel your paid subscription at any time through your Account settings or by contacting us at support@filummed.com. Upon cancellation, you will retain access to paid features through the end of your current billing period. No refunds will be provided for partial billing periods unless otherwise required by applicable law.

4.4 Price Changes

Company reserves the right to change subscription pricing at any time. If we change pricing for your current plan, we will provide you with at least thirty (30) days' notice before the change takes effect. Your continued use of the paid plan after the price change constitutes your agreement to the new pricing.

5. User Content

5.1 User Content Defined

“User Content” means any and all information and content that you submit to, or use with, the Site, including but not limited to health records, lab reports, clinic notes, radiology reports, survey responses, uploaded documents, and any other health-related data. You are solely responsible for your User Content. You assume all risks associated with the use of your User Content, including any reliance on its accuracy, completeness, or usefulness.

5.2 License to User Content

You hereby grant to Company a non-exclusive, royalty-free license to use, process, store, and analyze your User Content solely for the purposes of: (a) providing and improving the Site and its services to you; (b) generating your personalized Health Content; and (c) producing de-identified, aggregated data that does not identify you personally, for the purpose of improving Filum's algorithms and services. This license survives termination of your Account only with respect to de-identified, aggregated data that has already been produced.

5.3 Health Data

Your health-related User Content is treated as Protected Health Information (“PHI”) where applicable and is handled in accordance with our Privacy Policy and applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). See Section 6 for more detail.

5.4 Acceptable Use

You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content: (a) that violates any third-party right, including any copyright, trademark, privacy right, or other intellectual property or proprietary right; (b) that is unlawful, harassing, abusive, threatening, harmful, defamatory, or otherwise objectionable; (c) that contains computer viruses, worms, or any software intended to damage or alter a computer system or data; or (d) that is in violation of any applicable law, regulation, or obligation.

5.5 Feedback

If you provide Company with any feedback or suggestions regarding the Site (“Feedback”), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use such Feedback in any manner it deems appropriate. Company will treat any Feedback you provide as non-confidential and non-proprietary. This Section does not apply to your User Content or health data.

6. Privacy and Data Protection

6.1 Data Storage and Encryption

All personal and health information you provide to Filum is fully encrypted in transit and at rest, and is stored in HIPAA-compliant environments. We implement industry-standard administrative, technical, and physical safeguards designed to protect the security and confidentiality of your data.

6.2 No Sale of Data

Filum does not sell, rent, or share your personal health information with third parties for their marketing or commercial purposes. Your data may be shared with third-party service providers solely to the extent necessary to operate the Site (e.g., cloud hosting, payment processing), and such providers are contractually required to maintain the confidentiality and security of your data.

6.3 Data Deletion

You may request deletion of your personal data and health records at any time by contacting us at support@filummed.com or through your Account settings. Upon receiving your request, we will delete your data in accordance with our data retention policies and applicable law. Certain de-identified, aggregated data may be retained as described in Section 5.2.

6.4 Health Record Synchronization

Filum allows you to synchronize your health records from participating health systems. By enabling this feature, you authorize Filum to access, retrieve, and store your health records from the connected health systems for the sole purpose of generating and maintaining your personalized care plan. This synchronization is currently available for health systems within the United States.

6.5 Privacy Policy

For complete details about how we collect, use, store, and protect your information, please refer to our Privacy Policy, which is incorporated into these Terms by reference.

7. Intellectual Property

7.1 Our Intellectual Property

The Site, all site content, software, AI models, algorithms, and non-PHI portions of Health Content and reports are the intellectual property of Filum Medical Inc. or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Site or its content.

7.2 License to Use Reports

Subject to these Terms, we grant you a limited, personal, non-transferable, non-sublicensable license to use your personalized Health Content and reports for your own informational purposes and to share them with your healthcare providers.

7.3 Your Health Information

You retain all rights to your PHI. By using our Site, you grant us a limited license to use your PHI solely as described in these Terms and our Privacy Policy. Nothing in these Terms transfers ownership of your health data to Filum.

7.4 Copyright and Trademark

Copyright © 2026 Filum Medical Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are the property of Company or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

8. Indemnification

You agree to indemnify and hold Company (and its officers, directors, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of applicable laws or regulations; or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company.

9. Third-Party Services

9.1 Third-Party Links

The Site may contain links to third-party websites and services (“Third-Party Links”). Such Third-Party Links are not under the control of Company, and Company is not responsible for any Third-Party Links. Company provides access to these Third-Party Links only as a convenience to you and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links. You use all Third-Party Links at your own risk.

9.2 Third-Party Integrations

The Site may link to or rely on third-party services, including but not limited to record-retrieval providers such as Fasten Health and payment processors such as Stripe. These third-party services have their own terms of service and privacy policies. We are not responsible for the content, policies, or practices of any third-party service. You should review the applicable third party's terms and privacy policy before using any third-party integration available through the Site.

9.3 Third-Party Business Associates

Any third parties that process Protected Health Information on our behalf are bound by Business Associate Agreements as required by HIPAA, which require them to maintain the privacy and security of your PHI in accordance with applicable law.

9.4 Third-Party Disputes

If there is a dispute between users of our Site, or between you and any third party, you agree that we are under no obligation to become involved. In the event that you have a dispute with one or more other users or any third party, you release us, our directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Site.

You hereby waive California Civil Code Section 1542 or any similar law of any applicable jurisdiction, which says in substance: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Your interactions with organizations and/or individuals found on or through the Site, including payment and delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

10. Disclaimers

The Site is provided on an “as-is” and “as available” basis, and Company (and our suppliers) expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.

We (and our suppliers) make no warranty that the Site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.

Without limiting the foregoing, neither the Company nor any of its providers makes any representation or warranty of any kind, express or implied, regarding the accuracy, reliability, or completeness of any Health Content provided through the Site. Health Content is generated using automated processes and clinical algorithms and may contain errors or omissions. You acknowledge that you use the Site and rely on Health Content at your own risk.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

11. Limitation on Liability

To the maximum extent permitted by law, in no event shall Company (or our suppliers) be liable to you or any third party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special, or punitive damages arising from or relating to these Terms or your use of, or inability to use, the Site, even if Company has been advised of the possibility of such damages.

To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to these Terms (for any cause whatsoever and regardless of the form of the action) will at all times be limited to the greater of: (a) the amounts you have paid to Company in the twelve (12) months preceding the claim; or (b) fifty Canadian dollars (CAD $50). The existence of more than one claim will not enlarge this limit.

Company is not liable for any health outcomes, adverse events, or medical decisions that result from your use of, or reliance on, Health Content provided through the Site. All medical decisions should be made in consultation with a qualified healthcare provider.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

12. Term and Termination

Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately.

You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our active databases, subject to our data retention policies. Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, the following provisions will remain in effect: Sections 2.2 through 2.4, Sections 3 through 8, and Sections 10 through 15.

13. Dispute Resolution and Class Action Waiver

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13.2 Informal Resolution

Before either party may initiate formal proceedings, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute and the requested relief. A Notice to the Company should be sent to: support@filummed.com. After the Notice is received, the parties will attempt to resolve the dispute informally within thirty (30) days.

13.3 Jurisdiction

If a dispute cannot be resolved informally within thirty (30) days, either party may initiate proceedings. You agree to submit to the exclusive jurisdiction of the courts located in the Province of British Columbia, Canada, for the resolution of any disputes arising out of or relating to these Terms or your use of the Site.

13.4 Class Action Waiver

You and Filum Medical agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Unless both you and Filum Medical agree otherwise, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this class action waiver shall be null and void.

14. General Provisions

14.1 Changes to Terms

These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending an email to the last email address you provided to us and/or by posting notice of the changes on the Site. Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you or thirty (30) calendar days following our posting of notice of the changes on the Site. Changes will be effective immediately for new users. Your continued use of the Site following notice of such changes constitutes your acceptance of the revised Terms.

14.2 Electronic Communications

The communications between you and Company use electronic means. For contractual purposes, you: (a) consent to receive communications from Company in electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if they were in hardcopy writing.

14.3 Entire Agreement

These Terms, together with our Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us regarding the use of the Site.

14.4 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

14.5 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by an authorized representative of Filum Medical Inc.

14.6 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt to assign or transfer these Terms without such consent will be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

15. Contact Information

Filum Medical Inc.
Email: support@filummed.com
Website: www.filummed.com